Refund Policy

At EMSPulse, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help.

Returns

You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 5–10 business days.

Non-Refundable Items

• Items purchased on sale or with a discount code
• Downloadable software or digital products
• Items that have been used, damaged, or altered

Exchanges

If you received a defective or damaged item, we will replace it at no extra charge. Please contact us within 7 days of receiving your order.

How to Request a Refund

To initiate a return or refund, please contact our support team:

• Email: support@EMSPulse.store

Please include your order number, the item(s) you wish to return, and the reason for the return.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received defective or incorrect.

If you have any questions about our refund policy, please do not hesitate to contact us at support@EMSPulse.store.